Department of Human Assistance

Purpose

The Ombudsperson provides the following services:

• Conducts independent reviews of complaints concerning department policies or practices.
• Ensure that policies and practices are consistent with the goals and missions of the Department of Human Assistance.
• Ensures that individuals are treated fairly, respectfully and with dignity.
• Makes referrals and recommendations when appropriate.

Please​ consider the following steps when working with the Department of Human Assistance:

• Keep good records, take notes, and save your documents. 
  
• Contact the following people in the order listed prior to calling the Ombudsperson:​
  • The Service Center at (800) 560-0976, or your assigned Social Worker or Case Manager
  • Their Supervisor
  • Their Program Manager

​For more information call the DHA Office ​​of the Ombudsperson (916) 875-3555 or email dha-ombudsperson@saccounty.gov .​

If you believe that you were treated inappropriately or differently solely because of​

• Race, color, national origin (including language)
• Ancestry, ethnic group identification
• Physical or mental disability
• Age
• Sex, gender, gender identity or expression, sexual orientation
• Marital status, domestic partnership
• Medical condition, genetic information
• Religion or political affiliation
• Citizenship or immigration status
• Any other protected basis under federal or state law
  

​State and Federal regulations allow for you to file a civil rights complaint directly with the Civil Rights Coordinator for the Department of Human Assistance at (916) 876-4455 or Fax: 854-9265. Civil Rights Information