Automated Voice Response System (AVR)

(916) 874-3100 or (209) 744-0499 | TDD/TTY (916) 874-2599

Call the AVR system to get information and services available for your CalWORKs, Medi-Cal,General Assistance, or CalFresh case in multiple languages (English, Spanish, Chinese, Vietnamese, Farsi, and Russian).

You can also direct the automated system to connect you to a worker.

Case Information Provided:

  • Application or case status
    Current and Prior Benefit amounts
    Verify reporting form received
    Request a reporting form
    Request aid verification letter
    Request replacement BIC (Medi-Cal card)

General Information Provided:

  • Application or case status
    Current and Prior Benefit amounts
    Verify reporting form received
    Request a reporting form
    Request aid verification letter
    Request replacement BIC (Medi-Cal card) 
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